Here to help you find and keep your lasting impression
We’re a small team dedicated to making vintage shopping simple, transparent, and joyful — from fit questions to care advice.
Quick contact
- Email: lastingimpressions@gmail.com (response within 48 hours)
- Phone: (398) 901-2137 — voicemail checked daily
Order & shipping
- Processing time: Orders ship within 2–4 business days.
- Shipping options: Standard, Expedited, International (rates calculated at checkout).
- Tracking: You’ll receive a tracking number by email once your order ships.
- Lost or delayed packages: Contact us within 14 days of expected delivery and we’ll investigate.
Returns & exchanges
- Eligibility: Returns accepted within 14 days of delivery for store credit or exchange; final sale on items marked “Final.”
- Condition: Items must be returned in the same condition as received, with any tags and packaging intact.
- How to return: Request a return via your order page or email lastingimpressions@gmail.com for a return authorization and shipping instructions.
- Refunds: Store credit issued within 7 business days of receiving the return; refunds to the original payment method processed for eligible returns within 10 business days.
Pricing, discounts & taxes
- Pricing: All prices reflect the item’s vintage condition, rarity, and care.
- Promo codes: One promo code per order unless stated otherwise.
- Taxes: Sales tax applied where required.
Cleaning, care & repairs
- Cleaning: We use vintage-safe cleaning and gentle mending when needed. For delicate or specialty items we note recommended professional care.
- DIY care tips: Brief care notes appear on each product page (e.g., hand-wash cold, avoid bleach).
- Repair services: Minor repairs (loose button, small hem) are available for a fee; request an estimate via email with photos.